Eco Bee Shop Sdn Bhd updated Shipping, Return / Refund Policy page content
23 hours ago —

Shipping, Return / Refund Policy

Returns Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.   To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.   To complete your return, we require a receipt or proof of purchase.   There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.   Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.    Late or missing refunds If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at buzz@ecobeeshop.my.   Sale items Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.   Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at buzz@ecobeeshop.my and send your item to: Eco Bee Shop Sdn. Bhd. 79, Jalan Lagenda 4 Lagenda Industrial Park 81000 Kulai Johor Malaysia.   Shipping To return your product, you should mail your product to: Eco Bee Shop Sdn. Bhd. 79, Jalan Lagenda 4 Lagenda Industrial Park 81000 Kulai Johor Malaysia.   You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.   Depending on where you live, the time it may take for your exchanged product to reach you, may vary.   You should consider using a trackable shipping service or purchasing shipping insurance if you are shipping an item. We do not guarantee that we will receive your returned item. read more
Eco Bee Shop Sdn Bhd updated Referral Programs page content
Mar 22, 2018 at 04:30 pm —

Referral Programs

  Online Referral Programme Double Points, Double Rewards, Double the Fun! Reward Points Members earn 1 reward point for every RM 128 personal purchase. Members may collect and accumulate unlimited reward points which will never expire. All reward points are non-transferable. Members may redeem exclusive gift items from our selection of gift redemption. E.g. RM 256 = 2 reward points, and so on. No referrals needed. Online Member Benefits Enjoy member discount up to 10% for selected products. Earn 1 reward point for every personal purchases of RM 128. Receive referral bonus points when you invite your friends and family members to shop with us online. Exchange products and vouchers with personal points and referral bonus points. Share with your friends & gain more rewards! Referral Bonus Points A member may refer or introduce his or her friends / relatives / family members to register as members via a unique referral link to Eco Bee Shop Online Store. Members may share their referral link by posting on Facebook, Twitter, blogs, forums, emails, etc. to get their own referral members. Once the referred member registers and makes purchase via Eco Bee Shop Online Store, the introducing member will receive 10% as a referral bonus point from the total referral purchases. Members may collect and accumulate unlimited referral bonus points which will never expire. Members may redeem vouchers, exclusive gift items and products from our selection of gift redemption. All referral bonus points are non-transferable. E.g. Member A introduces Member B by sending him a referral link, Member B registers on Eco Bee Shop Online Store via Member A’s referral link, and makes a purchase of RM 256. Member A gets 25.6 referral bonus points.   JOIN REFERRAL PROGRAM NOW! read more
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