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Shipping, Return / Refund Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
To complete your return, we require a receipt or proof of purchase.
 
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
 
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
 
Late or missing refunds
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at buzz@ecobeeshop.my.
 
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
 
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at buzz@ecobeeshop.my and send your item to:
Eco Bee Shop Sdn. Bhd.
79, Jalan Lagenda 4
Lagenda Industrial Park
81000 Kulai
Johor
Malaysia.
 
Shipping
To return your product, you should mail your product to:
Eco Bee Shop Sdn. Bhd.
79, Jalan Lagenda 4
Lagenda Industrial Park
81000 Kulai
Johor
Malaysia.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
You should consider using a trackable shipping service or purchasing shipping insurance if you are shipping an item. We do not guarantee that we will receive your returned item.


Eco Bee Shop Sdn Bhd
79, Jalan Lagenda 4, Lagenda Industrial Park, 81000 Kulai, Johor, Malaysia.
Tel: +6016-7175585 +607-2881982 +6016-7226852
Fax: +607-5996139
Mon-Fri: 9am - 6pm

Retails Outlet Contact No. Operation Hour
Senai International Airport
AEON Tebrau City
AEON Bukit Indah
Pelangi Leisure Mall
607-5970398
6016-5268255
6010-2328255
607-3316658
7:00am - 9:30pm
10:00am - 10:00pm
10:00am - 10:00pm
10:00am - 10:00pm

Shipping, Return / Refund policy | Privacy policy
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